Please note that to gain access to our FAQ/Knowledge Base and Ticketing Support, you must register an account at https://compexsystems.freshdesk.com. For quicker account access approval, kindly contact your respective sales executive.

Please note that, in order to gain access into our FAQ/Knowledge Base and Ticketing Support, you must register an account at https://compexsystems.freshdesk.com.
For quicker account access approval, kindly contact your respective sales executive.

Assisting You in Smooth Product Development and Transition

Assisting You in Smooth Product Development and Transition

Compex Systems has more than 10 years of experience in assisting customers with integrating wireless connectivity into their products. Our vast engineering resources support customers with product development, and we promise customers who work with us quick time to market. Always remember, however, that the majority of questions are answered and explained in our Freshdesk Knowledge Base!

Assisting You in Smooth Product Development and Transition

Compex Systems has more than 10 years of experiences in assisting customers with integrating wireless connectivity into their products. With vast engineering resources put into supporting customers  with product development, quick time to market can be assured while working with us. Always remember however, that most questions are answered and easily explained in our Freshdesk Knowledge Base!

Freshdesk Ticketing System

Please contact your salesperson for an account to use our Premium Support Ticketing System

Before approaching us for support:

  • Make sure that you have the latest version of the CompexWRT. If you do not have it, upgrade your hardware to the latest version and check if the problem persists!
  • If you are using OpenWRT+ Open Source Wireless Driver (eg. ath9k, ath10k, ath11k), please state clearly your OpenWRT version as well as the open source driver version. It will be good if you can point us to the repository you are using.
  • Read the Knowledge Base available on our Freshdesk, maybe the answer to your question is already there!
  • If you have trouble making some setup, check our Knowledge Base for answers, you might find an example for your configuration there!
  • Give a brief problem description, including information about your network setups, such as Product Serial No. and Firmware Version.
  • Post a question on our Freshdesk Ticketing System and use ‘traceroute’ for troubleshooting when necessary. Alternatively, please provide a kernel log for us to look into possible errors.
  • If you require support for our products, do write an email with clear descriptions of your issue(s) to support@compex.com.sg.

FRESHDESK TICKETING SYSTEM

Please contact your sales person for an account to use our Premium Support Ticketing System

Before approaching us for support:

  • Make sure that you have the latest version of the CompexWRT. If you don’t have it, upgrade your hardware to the latest version and check if the problem still persists!
  • If you are using OpenWRT+ath10k, please state clearly your OpenWRT version as well as ath10k driver version.
  • Read the Knowledge Base available on our Freshdesk, maybe the answer to your question is already there!
  • If you have trouble making some setup, check our Knowledge Base for answers, you might find an example for your configuration there!
  • Give brief problem description, including information about your network setup such as Product Serial No. and Firmware Version.
  • Post a question on our Freshdesk Ticketing System and use ‘traceroute’ for troubleshooting when necessary. Alternatively, please provide kernel log for us to look into possible errors.

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